On the 12th I called once more to follow up and the agent was also nonchalant weirdly though after our call, I received another SR for cancellation, this is not what was discussed, so I am quit confused how are we here again. Product/Service. Vodacom Business: 082 1960. Surprise surprise - same forms as in March and wanting R1725 again! NOW, on the 20/11/2020 I received a refund from the vodabucks store, Deal cancelled. Vodacom has the worst fibre network and service. PLEASE NOTE THIS: It WILL NOT be cancelled on 01.12.2019, it WILL be cancelled TODAY 14.10.2019. Mariam was appointed as Chief Officer: Vodacom Financial Services in February 2019. You can email us anytime. Initial Vodacom complaints should be directed to their team directly. Share Report Copy. But only received 1gb. @ouma_rusk @metrofibre_networx i have a vodacom fibre contract and have been without connection since Friday the 11th December 2020. We have requested the relocation of our line 12 weeks ago. I received the phone on Monday 21 November. I upgraded on 29.11.2020 I then received 3 x different pricing the online R329, e-mail quote R459.00 and sms R627.99 all for the same thing. Everyday when we phone in theiragents are lying. I have been calling @vodacom everyday since to request for assistance. Reactivate my line. Vodacom Fibre Problems - Consumer Complaint for Vodacom - Head Office. Despite numerous phonecalls to the call center is pointless. Do not take fibre with vodacom. Vodacom Business . Vodacom free data. Network Coverage is not bad, but costs of data are ridiculously high. Call from abroad on +27 82 135 I tried to phone Account Enquiries to get assistance to correct the invoice and the only option I could choose from was either a SMS or WhatsApp service from Tobi to assist me.I locked into Vodacom's Website and my account to see if there is any other number to dial to sort the incorrect invoice out and was also directed to Tobi to assist me. I have been a loyal customer for the last 15 years.Since I have been blocked by Vodacom to call their call centers could you please give me a call.You can get my contact details from Vodacom Quote number 13665730 issued on 11 November 2020.Thank youJulie du Toit. Coverage Map for fibre and LTE Vodacom Fibre Problems. On the 16th of November I phoned and spoke to Tabita that informed me that the deal has still not been send for authorization. Vodacom Tanzania. 2. We're sorry but Vodacom Coverage Map doesn't work properly without JavaScript enabled. We aim to get back to you within 24 hours. Get high speed fibre internet with Vumatel. If Vodacom really cares about their customers, they should take more time to assist and protect said customers instead of overwhelming them with deals that are not needed or wanted and ultimately taking advantage of their ignorance and lack of knowledge all while the customer says they not interested.Additionally: After investigating its also discovered via the Postal Office that the item reached Vodacom, but was REJECTED. Coverage Map for fibre and LTE Solved: Good day i'm a new customer and already have a complaint, please provide me a email address i could email regarding my query. The latter comes with Telephone Purchase (Yealink W52P). Check current status and outage map. Call us on 082 1904. Vodacom Fibre is an optical fibre service offering data, voice and content to customers. I was then told that Kedi will phone me to assist. Be wary when complaining online or on social media platforms. Telecommunication Company. If I ran my medical practice like they do I wouldn't have a single patient alive. Call me ... On the 2nd week of July 2019 I applied for Vodacom Fibre as well as Vodacom IP Talk Solution. You will enjoy the benefits of faster loading pages, no buffering when streaming, less lag and more action when gaming. I phoned again on the 26th of November and poke to Sasakane and explained the problem. So Vodacom in sort does not give a darn about its customers or services just the money they can fleece from you over and over again. Vodacom and MTN are ripping off data customers, the Competition Commission says. The matter will be escalated and a consultant will be in contact to assist with resolution. taking peoples money, keeping it for 7 days, then refund them, and keep the interest gained. in January 2011 i had all 3 my Vodacom accounts cancelled. Social media complaints. When I called them they wanted an account number and things. Blacklisted my phone . I was canvassed by Vodacom in September 2019 before the fibre was in. I phoned again on the 16th of November and spoke to Tabita only to find out that the deal was not send for authorization. I don't have those papers in front of me and now they don't want to help me. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Vodacom Customer Service. I want my items.False advertising combined with stealing money, interest gained, customer Screwed and Vodacom does nothing to sort out the problem. Speedtest \ iPerf server hosted in Vodacom Business MTB data centre . On the 08th October, I reached out to the agent that assisted me to get the fibre in the first place, to which he advised it would be easier to cancel and re apply. Vodacom. Should you have to wait for your fibre, You’ll receive an interim LTE solution Free for one month and the option to port your landline number to Vodacom to save on calls. Call us on 082 1940. I am not sure why this is such an impossible ask. Then say I don't care Or Did you perhaps needed money for a new venture and Capital was running low. Hello juan123, We apologise for the service that you received and the inconvenience caused in this regard. Once you have placed your order with Mweb, the Fibre infrastructure provider will call you to set up an installation date. So I've had a nightmare two weeks with Vodacom so far. Companies. 2146, A few days later a parcel is delivered and even though she refused to accept the courier tells her that she has to and can return it via "the correct procedure" She asks me about it and I suggested she return it as is, unopened and as is, as this item/device is of no use or benefit to her. Do not sign up with them rather use another service provider. Financial Service. I regret signing a contract with them. Not Working For Me! RECIPIENT Vodacom - Head Office. 8 December, 2020. Mariam joined the Vodacom Group in November 2016 serving as the Managing Executive of Financial Services. Data Support . Deals & Devices. 9 March 2019 – Emoya Estate (04:45-05:40) There will be goodie bags for the first 500 entries, lucky draws at prize giving, and food stalls and cold beverages at the start/ finish. Outage History Oct Nov Dec. Reports … Deals & Devices. Nov 07, 2019. Cancellations . Vodacom determines the most suitable technologies to provision data, voice and content services over the fibre network to meet its commercial requirements. Do you have something to report? She proceeds to contact Vodacom several times, with either calls being dropped or no assistance being provided. I did not receive a call again from any agent and phoned on the 7th of December and spoke to Palisa. Call us on 082 1958. Where you can win a R5000 Vodacom Shopping Voucher personally delivered to you by Greg and Lucky.. Don't forget to sign up and enjoy instant, super fast and uninterupted Vodacom Fibre from R499p/m*. The 2018 SA-csi survey of customer perception found that Vodacom came tops in overall customer satisfaction with a 74.8 index score. for 13 months prior to this i logged about 20-30 complaints to Vodacom reporting poor signal, loss of business and an average of 80 dropped calls per month. The Vodacom Fibre Rose Run is powered by OFM, the sound of your life! Vodacom has announced that it will implement a below-inflation average price increase on selected packages on 1 April 2019, MyBroadband reports. Cellphones; Routers & modems; Price plans; Employee Advantage; Business Solutions Stay Away from Vodacom Fibre!!! I use a pay-as-you-go SIM card. Outage History Insights Enterprise About us ... @ouma_rusk @metrofibre_networx i have a vodacom fibre contract and have been without connection since Friday the 11th December 2020. News analysis. We have been phoning every week for the last 8 weeks. Phillip de Wet, Business Insider SA Dec 03, 2019, 05:15 PM facebook. Cellphones; Routers & modems; Price plans; Employee Advantage; Business Solutions We agreed on a contract and was told that my Samsung FE will be delivered. I have copied consumer protection as I do not understand why is Vodacom happy with taking money for a service they are not providing. I have been calling @vodacom everyday since to request for assistance. The Fibre infrastructure provider installs the Fibre cable from the road into your home. Vodacom (Pty) Ltd. Company Registration No. Front of me and now they do n't want to help me customers get exclusive offers on deals. How it can be put to the call to me an useless service, rather just close facebook!, and keep the interest gained, customer Screwed and Vodacom does to! Matter will be escalated and a consultant will be escalated and a consultant will cancelled. 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